August 29, 2023 – McClure has recently been honored with the Excellence in Client Experience Award. This recognition, given by Client Savvy and Zweig Group, reaffirms McClure’s commitment to building relationships for success. Through diligent efforts and a client-centric approach, the firm has consistently shown the ability to not only meet but exceed clients’ expectations.
The award is given in four levels – Bronze, Silver, Gold, and Platinum. McClure achieved the Silver Award, indicating top quartile performance.
“We are thrilled to have been honored with the Silver Client Experience Award this year. This journey allowed us to collect valuable feedback directly from our clients, allowing for continuous improvement of our client services throughout the organization,” said Justin Humke, Market Leader.
McClure believes that an exceptional client experience stems from active listening and continuous improvement. This approach pushes client managers to gather valuable insights directly from clients, enabling refinement of services and tailoring solutions to evolving needs.
“CX (Client Experience) is important to understanding why our clients choose McClure and what makes us unique compared to other firms in the industry. Our team members’ expertise, responsiveness, and commitment to innovative solutions has paved the way for this recognition,” said Jenna Abbott, Director of Marketing, Engagement, and Communications.
For information on the award, visit https://clientexperienceaward.com/.
Founded in 1956, McClure has grown to a firm of over 250 professionals in eleven offices. With a vision of making lives better, McClure brings engineering expertise and a collaborative approach to identify the best strategies and solutions to bring our client’s vision to life. McClure’s area of expertise is in guiding its clients on making long-term capital investments in the areas of aviation, bridge, community development, construction observation, development, environmental, geotechnical, GIS, landscape architecture, MEP, structural, survey, traffic, transportation, wastewater, and water.